Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. You may request a return within 14 days of receiving your order.

ELIGIBILITY
To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required. Items showing signs of use, accidental damage, misuse, or missing parts may not be eligible.

HOW TO REQUEST A RETURN
Please contact us through the Contact Us page before sending any item back. Include your order number, the reason for the request, and clear photos if the item is damaged, defective, or incorrect. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can review the issue and provide an appropriate solution. Approved claims may be resolved with a replacement or refund.

RETURN SHIPPING
Unless an item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable. Customers are responsible for using a trackable shipping method and for any customs charges associated with the return.

NON-RETURNABLE ITEMS
Personalized items, gift cards, downloadable products, and items marked as final sale cannot be returned unless required by applicable law.

REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times vary by payment provider and financial institution.

ORDER CANCELLATIONS
Orders may be cancelled only before fulfillment begins. Because orders can enter processing quickly, cancellation is not guaranteed. If fulfillment has already started, the return process above will apply.

Nothing in this policy limits any mandatory consumer rights available under applicable law.