Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are normally prepared for fulfillment within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, address verification, or other exceptional circumstances. Orders may be fulfilled by an approved third-party fulfillment partner, including Zendrop, and may ship from a warehouse outside the customer's country.

SHIPPING DESTINATIONS
We ship only to the countries and regions available for selection at checkout. Available destinations may change because of carrier, fulfillment, customs, or regulatory restrictions. We cannot ship to an address that the checkout does not accept.

SHIPPING METHODS AND CHARGES
Available shipping methods, charges, and any estimated transit times are displayed at checkout. The options shown depend on the destination, product, fulfillment location, and carrier availability. Please review the final shipping charge before placing your order.

DELIVERY ESTIMATES
Any delivery date or transit time is an estimate, not a guarantee. International shipments may be delayed by customs inspections, local carriers, weather, peak periods, public holidays, incorrect address information, or events outside our reasonable control.

TRACKING
When tracking is available, details are sent after the order has been fulfilled. Tracking updates can take several business days to appear after a label is created or a parcel is handed to the carrier.

CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, the customer is responsible for paying them. We cannot control customs decisions or predict the amount of these charges.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if a correction is needed. Once fulfillment has started, an address change may not be possible. Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

LOST, DELAYED, OR DAMAGED SHIPMENTS
If tracking has not updated for an extended period, the parcel appears lost, or the item arrives damaged, contact us through the Contact Us page with the order number and relevant photos where applicable. We will review the issue with the fulfillment partner or carrier and provide the appropriate next step.

MULTIPLE PACKAGES
Items in the same order may be fulfilled from different locations and may arrive in separate packages. Separate tracking numbers may be provided.

REFUSED OR UNCLAIMED SHIPMENTS
A customer may be responsible for return shipping, customs charges, and reshipment costs when a parcel is refused, unclaimed, or returned because of an incorrect address, except where applicable law provides otherwise.

For returns and refunds, please review our Return & Refund Policy.